Frequently Asked Questions
Everything you need to know about our premium glassware and delivery services.
How should I clean my RIEDEL crystal glasses?
All RIEDEL glasses are certified as dishwasher safe for up to 1500 cycles. To avoid scratches, ensure they do not touch other glass or metal. For hand washing, use warm water and a soft cloth, avoiding harsh detergents.
What is the difference between grape-varietal specific and beverage-specific glassware?
RIEDEL designs shapes that translate the bouquet, texture, and flavor of specific wines. Grape-varietal specific glasses are engineered for the DNA of the grape, while beverage-specific glasses are designed for spirits, cocktails, or non-alcoholic drinks.
What is your shipping policy for fragile items?
We use specialized, high-durability packaging to ensure your glassware arrives safely. We offer standard and expedited shipping options, with real-time tracking provided for every order.
What happens if my order arrives broken?
While we take extreme care in packing, accidents can happen. If your items arrive damaged, please contact our customer service within 48 hours with a photo of the breakage and the packaging for a complimentary replacement.
Does RIEDEL offer gift wrapping and personalized messaging?
Yes, we offer premium gift packaging options and the ability to include a personalized printed message during the checkout process, making our glassware the perfect gift for weddings or anniversaries.
Are RIEDEL products lead-free?
Yes, our modern collections are made from high-quality lead-free crystal, ensuring brilliance, clarity, and safety while remaining durable for everyday use.